Refund policy

Refund & Return Policy
Last updated: March 2026

Return Window: 30 days from delivery. Requests submitted after this period will not be approved.

Eligibility Conditions:

• Item must be in the same condition as received: unworn, unused, with tags, and in original packaging.
• Receipt or proof of purchase is required.
• All original accessories, manuals, cables, and inserts must be intact.
• No signs of wear, installation, or activation.

Important Instructions:

• You must contact support (Zenithsmart1@outlook.com) with your order number BEFORE returning any items to receive authorization and the correct return address. Returns sent without authorization cannot be processed.

Non-Returnable Items:

• Perishable goods (food, flowers, plants).
• Custom or personalized products.
• Personal care goods (beauty products).
• Hazardous materials, flammable liquids, or gases.
• Opened or used electronics (for change-of-mind returns only; defective items are covered under our defect policy).
• Digital or downloadable products and gift cards.
• Clearance or "Final Sale" items.
• Items damaged by misuse, power surges, water exposure, or improper installation.

Refund Process:

• Once received and inspected, you will be notified of approval or rejection.
• Approved refunds are issued to the original payment method within 5–10 business days (though it may take 7–14 business days depending on the bank).
• Original shipping fees are non-refundable.

Shipping Costs for Returns:

• Customer-paid: For non-defective items or general returns.
• Store-paid: For approved defective or incorrect orders.
• International returns: For items shipped from international warehouses, partial refunds, store credit, or replacements may be offered for items under £30/$30/€30 without requiring a physical return. Items over this value may require physical return at the customer's expense or alternative resolutions.
• UK, EU, and US returns: Items fulfilled from our UK, European, or US warehouses benefit from lower return shipping costs and faster processing.

Defective or Damaged Items:

• Notify support within 30 days of delivery with your order number, a description of the issue, and clear photos/video evidence.
• For confirmed defective items, we offer direct replacements to expedite resolution.

Exchanges:

• Direct exchanges are available for defective items. For change-of-mind returns, you must return the original item and place a new order.

EU 14-Day Cooling Off Period:

• Customers in the European Union have the right to cancel or return an order within 14 days for any reason, provided the item is in its original condition and packaging.