Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at Zenithsmart1@outlook.com.
"IMPORTANT: Contact us BEFORE returning any items
Email: Zenithsmart1@outlook.com with your order number
We will provide you with return authorization and the correct return address based on your product's fulfilment location. Returns sent without authorization cannot be processed."
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Zenithsmart1@outlook.com.
Refund & Return Policy
Last updated: January 2026
At ZenithSmart1, we strive to provide high-quality electronics and a smooth shopping experience. Please review our Refund & Return Policy carefully before making a purchase.
Quick Returns Summary (For Product Pages)
Return Window: 14 days from delivery
Condition: Unused, unopened, original packaging required
Refund Method: Original payment method
Processing Time: 5–10 business days after inspection
Return Shipping: Customer-paid (except defective items)
Non-Returnable: Opened electronics, digital products, final sale items
1. Return Window
We accept returns within 14 days of confirmed delivery. Requests submitted after this period will not be approved.
2. Return Conditions
Returned items must meet all of the following criteria:
Unused, unopened, and in original condition
Original packaging intact (including accessories, manuals, cables, and inserts)
No signs of wear, installation, or activation
Proof of purchase provided
Returns that fail inspection may be refused or partially refunded.
3. Non-Returnable Items
The following items are final sale and not eligible for return or refund:
Opened or used electronics
Digital or downloadable products
Gift cards
Clearance or final sale items
Items damaged by misuse, power surges, water exposure, or improper installation
4. Defective or Incorrect Items
If your item arrives defective, damaged, or incorrect, notify us within 14 days of delivery.
Please include:
Order number
Description of the issue
Clear photos or video evidence
Resolution Options
Free replacement (if available)
Full refund
Store credit (optional)
Return the defective product
5. Manufacturer Warranty
Most electronics sold by Zenithsmart1 include a manufacturer’s warranty.
Warranty terms vary by brand and product
Coverage typically excludes accidental damage or misuse
Warranty claims may need to be handled directly with the manufacturer
We will assist by providing manufacturer contact details when applicable.
6. Refund Processing
Once your return is received and inspected:
Approval or rejection will be emailed to you
Approved refunds are issued to the original payment method only
Processing time: 7-14 business days (bank or card issuer dependent)
Original shipping fees are non-refundable.
7. Restocking Fees
A restocking fee of up to 15% may be deducted if:
Packaging is missing or damaged
The item was opened but unused
The return is not due to seller error or defect
No restocking fee applies to defective or incorrect items.
8. Return Shipping Costs
Customers pay return shipping for non-defective items
Shipping fees are non-refundable
We may cover shipping for approved defective or incorrect orders
We recommend using a tracked shipping service. Zenithsmart1 is not responsible for lost return shipments.
9. How to Initiate a Return
Contact us before sending any items back.
Email: support@zenithsmart1.com
Subject: Return Request – Order #XXXX
Returns sent without authorization may be refused.
10. Policy Visibility & Legal Compliance
This policy is:
Linked in the website footer
Displayed during checkout
Accessible from product pages
This policy is designed to comply with:
U.S. consumer protection standards
UK Consumer Contracts Regulations (where applicable)
By placing an order, you agree to this policy.
Questions? Contact our support team—we’re happy to help.