Shipping policy
Last updated: January 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Zenithsmart1. This policy is designed to align with our Refund & Return Policy for clarity and transparency.
Shipping Overview
Processing Time: 1-3business days
Shipping Time: 10-20 business days (depending on location)
Shipping Cost: Calculated at checkout or shown on product page
Tracking: Provided for most orders
Origin: Ships from international and domestic fulfillment partners
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Please note:
Order processing begins after payment confirmation
High-demand periods may result in slight delays
Orders cannot be modified or canceled once processing has begun
2. Shipping Times & Delivery Estimates
Estimated delivery times begin after processing and vary by destination:
United States: 7-14 business days
United Kingdom: 10-20 business days
International: 10-20 business days
Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or peak seasons.
3. Shipping Costs
Shipping costs are:
Calculated at checkout or
Clearly displayed on the product page (for free or flat-rate shipping)
Any applicable duties, taxes, or customs fees are the responsibility of the customer unless otherwise stated.
4. Tracking Information
Tracking numbers are provided via email once the order ships
Tracking updates may take 24–72 hours to appear
Some international shipments may have limited tracking updates
If tracking has not updated after 7 business days, please contact our support team.
5. Shipping Carriers
We work with a network of trusted carriers, which may include:
USPS
Royal Mail
Canada Post
DHL
UPS
Local and regional carriers
Carrier selection depends on destination and fulfilment location.
6. International Shipping & Customs
International orders may be subject to:
Customs inspections
Import duties or taxes
Delays beyond our control
Zenithsmart1 is not responsible for customs delays or fees. Refusal to pay customs fees may result in the order being abandoned, and refunds will not be issued in such cases.
7. Incorrect Address Disclaimer
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses
Orders returned due to address errors may require additional shipping fees
Refunds are not guaranteed for orders lost due to incorrect address details
8. Lost, Stolen, or Delayed Packages
Delayed Packages
If your package has not arrived within the estimated delivery window:
Please allow an additional 5 business days
Contact us if the delay exceeds this period
Lost Packages
A package is considered lost if:
Tracking shows no movement for 15 business days (domestic)
Tracking shows no movement for 20 business days (international)
Once confirmed lost, we will offer:
A replacement shipment, or
A refund
Stolen Packages
Zenithsmart1 is not responsible for packages marked as delivered but reported as stolen. We recommend shipping to secure locations.
9. Partial Shipments
If your order contains multiple items, they may be shipped separately. You may receive multiple tracking numbers.
10. Shipping & Returns Alignment
Shipping timelines align with our 14-day return window, which begins upon delivery
Shipping fees are non-refundable, except in cases of defective or incorrect items
Please review our Refund & Return Policy for return eligibility
11. Contact Information
For shipping-related questions, contact us:
Email: support@zenithsmart1.com